LiveAgent

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

The LiveAgent platform is an all-in-one customer support solution. By using this powerful tool, your startup can increase its responsiveness, provide quality answers and satisfy its customers.

What if you had a software solution that enabled you to respond to customer needs across all channels? What if this platform integrated a self-service knowledge base, live chat, call center software, an advanced ticketing system and a system for responding to followers on your social networks? Well, LiveAgent brings all these features together in a single online platform.

The LiveAgent HelpDesk solution gives your startup an omnichannel customer service platform. With over 150 functions, this tool is just what you need to get your business off the ground. Thanks to it, you can save time, respond to customer requests across all your marketing channels, and enhance your brand image.

What’s more, it’s easy to connect LiveAgent to your existing workflows, as it supports a wide range of integrations with third-party software, including WordPress, Shopify, Prestashop, Zapier and MailChimp.

Leading companies and organizations rely on LiveAgent to manage their customer support. These include Forbes, Airbus, Slido, Nascar, eSky and the University of Southern California.

By taking advantage of Secret’s promotional offer, you can start using LiveAgent today with a discount on the software.

Key features

• Boost the efficiency of your FAQ — Provide a knowledge base that your users can use at any time to answer their most frequently asked questions.
• Social media integration — LiveAgent allows you to connect all your social media accounts and manage them from one place. You can easily respond to messages, comments, and mentions in real time, which will help you improve your customer engagement.
• Chat with your customers live — The chat software will allow you to communicate in real time with your customers, and assign the request to the best qualified agent through automation.
• Optimize customer request management — LiveAgent's ticketing software allows you to access all requests from a single interface: chats, emails, calls, forums, social networks, etc.